Effective with mobile version 1.2

Mobile privacy notice

This notice applies only to the aiAllure Companion iOS and Android app and this clean mobile site, operated by Novera Group s.r.o. Mobile conversations, Presence Call transcripts, memories, Moments, reports, analytics, and entitlements are isolated from other product experiences. The app does not read or reveal conversations from a separate web product.

Information we process

• Account and security: authentication provider identifier, email handled by the sign-in provider, session and consent versions, locale, timezone, and security records.
• Companion content: the reviewed companion, tone, interests, mobile conversation messages, Presence Call text transcripts, call duration and state, and timestamps.
• Presence Call audio: after you start a call and grant microphone access, bounded microphone-audio snapshots pass through the isolated mobile API in memory to the transcription service only while the visible listening state is active. Raw microphone audio is not written to the aiAllure product database, object storage, reports, analytics, application logs, or local recording files. Fully approved synthetic speech is streamed to your device and is not stored in the mobile product database.
• Optional memory: eligible details you voluntarily state or say may be proposed as a card; only cards you explicitly review and save are recalled, together with their type, source turn, and last-use time.
• Optional Moments and notifications: cadence, quiet hours, lock-screen choice, generated Moment text, delivery state, and an encrypted native push token.
• Safety and support: reports, the reported response and limited context snapshot, category, optional explanation, moderation versions, and minimized safety-event metadata.
• Purchases: store, product, entitlement state, expiry, and hashed transaction references. Apple or Google handles payment details.
• Product operation: allowlisted content-free events such as first reply, feature opt-in, coarse response latency, call-duration range, or purchase completion. Message, transcript, memory, and report text are forbidden in product analytics.
• Optional guest preview: when offered, a short-lived random session, up to three preview messages, expiry time, and a coarse one-way abuse-prevention key are processed without creating an account.

Purposes and choices

We use this information to authenticate you, synchronize the mobile experience, generate and safety-check responses, recall only approved memory, deliver opted-in Moments, verify native purchases, enforce limits, investigate reports, prevent abuse, provide support, and meet legal obligations. Memory, Moments, push notifications, and analytics beyond essential security are controlled separately and default to off where stated in the app.

AI and service providers

Before the first conversation, the app explains that messages are sent to contracted providers for AI generation and safety review and asks you to agree before continuing. Presence Call sends bounded audio snapshots for transcription and sends only source-reviewed acknowledgement text or a fully safety-approved assistant transcript for an AI-generated synthetic voice. The audio request contains no email or name. We also use providers for authentication, hosting, compute infrastructure, push delivery, and native store billing. They may process data in countries outside yours under applicable contractual and legal safeguards. We do not sell mobile conversation content or use it for advertising.

Device access

Version 1.2 may request notification permission only after an in-app explanation and your affirmative choice. Presence Call requests microphone permission only after its separate explanation and streams audio only while the visible listening indicator is active. The media connection and playback stop when the app leaves the foreground. The app does not request camera, contacts, photos, precise location, advertising identifier, or tracking permission. Denying microphone or notification permission does not block text chat.

Retention

• Conversations and Presence Call text transcripts remain until you delete them or mobile data; routine backups expire within 30 days. Raw Presence Call audio is used transiently in memory for transcription and is not intentionally retained in the mobile product database, object storage, application logs, analytics, reports, or local recording files. Synthetic-speech audio is likewise generated for delivery rather than product storage.
• Deleted or paused memories stop being recalled immediately; deleted copies leave routine backups within 30 days.
• Moments are retained for up to 90 days unless deleted sooner. Push tokens are removed on opt-out, sign-out, or mobile-data deletion; inactive tokens are purged after 30 days.
• Product analytics events are retained for up to 13 months before aggregation or deletion.
• Report snapshots may be retained for up to 24 months. Restricted safety metadata may be retained for up to 12 months; any necessary raw safety excerpt is limited to 30 days unless a documented investigation or legal hold applies.
• Billing records are retained for the accounting, fraud, chargeback, and tax period required by law.

Your controls

In the app you can delete an individual Presence Call transcript, export mobile data, delete conversations, edit/delete/pause memory, change notification preferences, revoke push tokens by signing out, and choose between deleting mobile-only data or requesting deletion of an entire shared identity. See the deletion explanation. Narrow records required for billing, fraud prevention, safety investigations, or law may be retained with restricted access.

Safety limitations

Do not enter information you would not want processed for conversation and safety purposes. Read the public safety and crisis protocol. The companion is not a confidential professional or an emergency service.

Contact

Questions or privacy requests can be sent to hello@aiallure.com.