Account and data control

Choose the deletion scope you intend.

The app keeps mobile product data separate from a shared sign-in identity. It therefore offers two clearly different deletion choices. Neither choice automatically cancels an Apple or Google subscription.

Delete mobile app data

This immediately removes mobile conversations and messages, Presence Call text transcripts, memory cards, Moments, Moment preferences, push tokens, and product analytics from the live mobile database. It resets the mobile profile and consents but preserves the shared sign-in identity and any separate web account. Narrow billing and safety/report records may remain for the periods described in the privacy notice.

Delete the entire identity

This requests deletion of the shared authentication identity and may also affect access and data in a separate aiAllure web account. Because the impact extends beyond the isolated mobile product, the request requires identity verification and may take up to 30 days. The app explains this impact before confirmation.

Delete from the app

1. Open aiAllure Companion and sign in.
2. Open Settings.
3. Choose Delete mobile app data or Delete entire aiAllure identity.
4. Read the scope and confirm.

Request deletion without the app

Email us from the address attached to your account and state which scope you want. We will verify control of the account before processing.

Start a verified deletion request

Subscriptions and completion

Cancel renewal separately through Apple App Store or Google Play. Deletion cannot be undone. We confirm verified full-identity requests when processing is complete. Contact mobile support if you need help.